Connecticut Society of Psychoanalytic Psychology

A Local Chapter of APA Division 39 (Psychoanalysis)

Continuing Education (CE) Complaint Process

The Connecticut Society of Psychoanalytic Psychology (CSPP) is committed to providing high-quality continuing education (CE) programs and a fair and timely process for addressing participant concerns.

Submitting a Complaint

CE participants may submit a complaint concerning a CSPP-sponsored or co-sponsored CE program, including concerns related to:

• Program content or quality

• Instructor conduct

• Registration or CE credit

• Accessibility

• Technology

• Bias or discrimination

• Commercial bias

• Other matters directly related to the CE offering

This process does not apply to general CSPP membership disputes or ethics complaints against individual clinicians.

Complaints must be initiated within 30 calendar days of the CE activity and may be made verbally or in writing by contacting:

Assistant Clinical Conference Committee Chair
Cheryl Cummin

cheryl.cummin@gmail.com

What Happens Next

Your complaint will be acknowledged within 5 business days.

The Assistant Clinical Conference Committee Chair will work with you to try to address the concern informally at the program level. This may include inviting you to discuss the concern and possible resolution.

Within 20 business days of acknowledging the complaint, the matter will either be resolved informally or referred for formal review.

If your complaint is referred for formal review, you will be notified in writing. You will not need to submit a second complaint solely to begin the formal review.

A final decision will be provided within 30 business days of referral for formal review.

If additional time is needed at any stage, CSPP will notify you and provide a revised expected timeframe.

Timeline Summary

Stage	Action	Timeframe
Complaint initiated	Participant contacts the Assistant Clinical Conference Committee Chair verbally or in writing	Within 30 calendar days of the CE activity
Acknowledgment	Complaint acknowledged	Within 5 business days
Program-level informal resolution	Complaint resolved informally or referred for formal review	Within 20 business days of acknowledgment
Referral, if needed	Participant notified in writing that the complaint has been referred for formal review	Upon referral for formal review
Formal review	CSPP reviews the complaint and provides a final decision	Within 30 business days of referral for formal review
Additional time, if needed	Participant notified and provided a revised expected timeframe	As needed

Confidentiality and Fairness

CSPP will treat complaint information as confidential. Once the complaint process is initiated, however, absolute confidentiality cannot be guaranteed. Information may need to be shared with individuals who need it for the complaint process or when disclosure is required by law or an applicable accrediting body.

Individuals with a known conflict of interest concerning a complaint will not participate in reviewing or resolving the complaint.

CSPP prohibits retaliation against participants for submitting a complaint in good faith.

Questions

Questions about the CE complaint process may be directed to the Assistant Clinical Conference Committee Chair at the contact information above.